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Planning for Major Incidents
Do regular processes go out of the window during a Major Incident? Recently I’ve been working on Incident Management, and specifically on Major Incident planning. During my time in IT Operations I saw...
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Rob England: Incident Management at Cherry Valley, Illinois
It had been raining for days in and around Rockford, Illinois that Friday afternoon in 2009, some of the heaviest rain locals had ever seen. Around 7:30 that night, people in Cherry Valley – a nearby...
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Pink14 Preview: What’s the big idea?
“Sometimes you’re so busy putting out fires that you don’t have time to improve fire-fighting or fire-safety” Do you ever get a Big Idea? You’ll be talking or reading about ITSM and the proverbial...
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